Pollock Lifts
Repairs to the full Pollock range of through floor home lifts, including older domestic models.
Lift Repairs and Callouts
When Your Lift Needs Attention
For many people, a home lift that’s out of action directly affects their ability to move safely around their home. We take repair callouts seriously and work to respond and resolve problems as quickly as possible.
Our engineers have experience diagnosing and repairing faults across all major UK domestic lift manufacturers, including Pollock, Terry, and Wessex. Whether it’s a control fault, a mechanical issue, an electrical problem, or a safety system that has tripped, we’ll identify the cause clearly and provide a transparent estimate before any work begins.
Professional LIFT REPAIRS
What's included with every callout
Clear communication, honest diagnosis, no surprises on the bill.
PROMPT RESPONSE
Quick response to repair callouts with clear communication on timing from the first call.
EXPERT FAULT DIAGNOSIS
Experienced engineers across all major UK domestic lift brands. We identify the real cause, not just the symptom.
Transparent estimates
Clear pricing given before work begins. You'll know what it'll cost before we touch anything.
Genuine parts & quality materials
Repairs carried out with genuine parts where required. No corner-cutting on components.
Clear explanation
Every fault explained in plain English, along with the recommended course of action.
Follow-up support
Follow-up to confirm the lift is performing correctly after the repair.
EXPERT REPAIRS. HONEST ADVICE.
We repair lifts we didn't install
Unlike some lift installation companies that will only work on equipment they've fitted, we carry out repairs on lifts installed by others. If you've moved into a property with an existing home lift, or your original installer is no longer available, we're happy to help.
01. tell sam what is happening
Call Sam and describe what your lift is doing. Make and model help but aren't essential, we'll work it out. Sam will advise whether it sounds like something we can help with.
02. on site diagnosis
We come out, inspect the lift, and identify the fault. You get a clear explanation of what's wrong and a transparent estimate before any work begins.
03. repair or honest advice
If repair is the right call, we carry it out using genuine parts. If a replacement or reconditioned lift would be more cost-effective, we'll tell you that openly.
Lifts we repair
We work across all major UK domestic lift manufacturers, as well as a range of other home lift makes found in UK properties. If you’re unsure whether we work with your model, call Sam — having the make and model to hand is helpful but not essential.
Terry Lifts
Hands-on experience with Terry platform lifts and through floor models across multiple generations.
Wessex Lifts
Full repair service for Wessex through floor and step lifts, including hydraulic models like the VM.
Why Choose the Through Floor Lift Company
Family-run, based in Winsford, Cheshire. Sam handles every repair callout personally. Honest about whether repair is the right answer. If it isn’t, we’ll tell you.
10+ years Experience
Experience with Pollock, Terry & Wessex lifts
Our own engineers
Trained, insured, never subcontracted
Transparent pricing
Estimates given before work begins
Honest advice
Including when repair isn’t cost-effective
LIFT REPAIRS AND CALLOUTS FAQS
Frequently Asked Questions
Start with the basics: make sure the power supply is on and that no isolator switch has tripped, and check there is nothing obstructing the lift path or platform edges. If your lift has a battery backup, it is worth checking that too. If everything looks fine but the lift still is not working, give Sam a call on 07703 055 447 and he will talk you through the next steps.
Yes, for makes and models we work with. Call Sam with details of your lift and he will confirm whether we can help.
We aim to respond to repair callouts as quickly as possible. Call Sam directly on 07703 055 447 and he will let you know what is available and arrange a visit at the earliest opportunity.
Callout and repair costs vary depending on the fault, the model, and the parts required. Sam will provide a clear estimate before any work begins so you know exactly what is involved.
We are based in Winsford, Cheshire, and cover a wide area of the UK. Call Sam on 07703 055 447 or email throughfloorlift@hotmail.com and he will confirm whether we cover your location.
Hear From Our Customers
We’re proud of the feedback we receive. Here are a few words from clients who have trusted us with their homes and businesses.